Terms and Conditions

Welcome to The Magnolia Clinic. By using our services, you agree to be bound by the following Terms and Conditions (T&Cs). Please read them carefully.

  • Introduction

    • The Magnolia Clinic ("we," "us," or "our") provides virtual functional medicine services.

    • These T&Cs govern your use of our services.

    • By accessing or using our services, you agree to these T&Cs. By signing this agreement, you (the "Client") acknowledge that you have read, understood, and agree to be bound by these terms.

    • We may update these T&Cs from time to time. The latest version will be available on our website. Continued use of our services constitutes acceptance of the updated T&Cs.

  • Definitions

    • "Services" refers to the virtual functional medicine consultations and related services provided by The Magnolia Clinic.

    • "Client" or "you" refers to any individual who uses our services.

  • Scope of Services

    • The Magnolia Clinic offers functional medicine consultations focusing on lifestyle modifications, diet, supplements, and holistic health practices.

    • Our services are for informational purposes only.

    • We do not guarantee specific results from our services.

    • We do not provide acute medical care. If you develop acute symptoms (even while attending our clinic), you must contact your GP, call 999/111, or visit your local hospital for acute medical treatment. Our clinic does not replace GP or hospital treatment, nor does it replace other conventional or alternative medical practices, such as Chinese medicine. If medication adjustments become necessary, we will (with your permission) write to your GP requesting changes, subject to their agreement.

  • Medical Disclaimer

    • Our services are for informational purposes only. We cannot diagnose, treat, or cure medical conditions. Always consult your GP for the diagnosis and treatment of medical conditions. If medication changes are necessary, we will suggest you speak to your GP to request adjustments, which will be subject to their approval.

    • Always seek the advice of your physician or another qualified health provider regarding any medical condition.

  • User Responsibilities

    • You agree to provide accurate and complete information when using our services.

    • You agree to follow any treatment plans and recommendations provided.

    • You agree not to use our services for any unlawful purpose.

  • Communication with Your GP

    • To ensure coordinated care, we seek your explicit consent to share information with your GP regarding your plan at The Magnolia Clinic in cases such as:

      • Informing them that we are involved in your care as a courtesy

      • Informing them if we generate a medical prescription

      • Requesting assistance, such as generating a referral

    • If you do not consent to this communication, we will respect your decision. However, there are certain medications we cannot prescribe without GP involvement.

  • Informed Consent

    • By using our services, you acknowledge and agree to the limitations outlined above. You also agree to keep your GP informed about your participation in our program.

  • Empowerment and Shared Responsibility

    • The Magnolia Clinic is committed to empowering you to take charge of your health. Your commitment and dedication play a crucial role in achieving health goals. Since each person is unique, we cannot guarantee specific outcomes.

    • Your baseline health, duration of illness, and response to treatment influence outcomes. Our role is to provide technical, scientific, and medical support to empower you. The success of your journey depends on your active participation.

  • Appointment Booking and Cancellation Policy

    • Appointments: You can book appointments online. We will confirm appointment details via email within 3 business days.

    • Cancellation by You: We require at least 3 business days' notice for cancellations. Cancellations with less notice may incur a full fee. Rescheduling more than 3 times may incur a £25 fee. Cancellations outside the timeframe will receive a refund minus a £10 admin fee (processing time: 5-10 days).

    • Cancellation by Us: We reserve the right to cancel appointments due to unforeseen circumstances. No charges will be incurred for cancellations on our end.

  • Email Policy

    • Emails requiring health advice may necessitate a follow-up consultation. We strive to answer simple inquiries within 3 business days.

  • Complaints

    • We value feedback. If you have concerns, please contact The Magnolia Clinic via the "Contact Us" page on our website.

  • Privacy and Data Protection

    • We comply with the General Data Protection Regulation (GDPR).

    • We collect, use, and store personal data as outlined in our Privacy Policy.

  • Supplement Use

    • We may recommend nutritional supplements. These may interact with medications, and you must inform your healthcare providers about anything you take. Discuss any medication changes with your GP before stopping prescriptions.

  • Sharing Information

    • To support your healthcare, we may share information with third parties, such as pharmacies for dispensing medications or laboratories for testing. We share information only when necessary. Occasionally, unexpected test results may be discussed with external laboratory experts. Internally, we hold regular clinical meetings to review complex cases while maintaining confidentiality.

  • Limitation of Liability

    • To the fullest extent permitted by law, The Magnolia Clinic shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of our services.

  • Dispute Resolution

    • These T&Cs are governed by UK law. Any disputes shall first be handled through mediation before legal proceedings are pursued.