Privacy Policy

At The Magnolia Clinic, we are committed to safeguarding the privacy of our website visitors and service users. This privacy policy outlines how we collect, use, share, and protect your personal information.

At The Magnolia Clinic we adhere to the principles of the Data Protection Act 2018. We do not share personal information with third parties unless we have your permission or are required by law to do so. 

We endeavour to ensure that all data is:

  • Lawfully processed, in accordance with the subject’s rights

  • Securely held

  • Accurate at all times

  • Relevant and comprehensive without being excessive

  • Processed for limited purposes

  • Not kept longer than necessary

Information Collection and Use

We collect personal and health-related information from you through various means, including:

  • When you visit our website, we use third-party services to collect visitor statistics.

  • Through the use of cookies to enhance your browsing experience. Cookies do not store any personal information.

  • When you register for our services or provide information through questionnaires, consultations (video call or telephone), or email correspondence.

Information We Collect

The information we collect may include:

  • Contact details

  • Details of NHS healthcare practitioners provided by you

  • Important health-related correspondence

  • Test results from partner laboratories

  • Our assessments and correspondence with you and other healthcare providers

Why We Collect Your Information

We use your information to:

  • Understand your health concerns and provide tailored medical services

  • Share information with partner laboratories, nutritional therapists, and health coaches for result interpretation

  • Share test results and reports with your GP with your consent

  • Refer you to other healthcare professionals as deemed necessary

  • Comply with regulatory requirements

Data Storage and Protection

We are committed to protecting and respecting your privacy. Your information is stored and processed using secure platforms. Clients have the right to access their information, correct any inaccuracies, request data deletion, and restrict further processing.

We are committed to protecting and respecting your privacy. Your information is stored and processed using secure platforms which comply with GDPR regulations. These platforms are Practice Better, Heidi Health and Google Drive. Clients have the right to access their information, correct any inaccuracies, request data deletion, and restrict further processing. 

Sharing Your Information

We may share identifiable information with:

  • General Practitioners or other healthcare specialists for treatment purposes

  • Other healthcare practitioners for further tests, treatment, or prescriptions

  • Administration staff for operational purposes

Access to Your Information

In compliance with data protection laws, Clients have the right to access, correct, delete, or restrict the processing of their information. Requests should be made through the “Contact Us” page on the website.  

Retention of Information

We retain Client records for 8 years in compliance with legal requirements. Data deletion requests will be reviewed on a case-by-case basis.

Contact and Communication

Clients contacting us via email do so at their own discretion and risk. We will not use your details for product marketing but may contact you regarding appointments, updates to medical records, or important clinic information.

Changes to the Privacy Policy

This privacy policy is subject to change without prior notice. Any updates will be posted on our website.